I just received an exciting email from SAS. The subject heading is “You’re a SAS EuroBonus Millionaire!” You may remember that in our Million Mile Madness challenge, Nick, Stephen, and I competed to earn a million SAS miles by flying 15 qualifying SkyTeam airlines with the most S.A.S. (Speed, Affordability, and Style). I had one flight (China Eastern) that didn’t appear to have credited properly, but apparently it did! More about that below.
email: You’re a SAS EuroBonus Millionaire!
Here’s the full body of the email I received:
From: <Marcus.Holm@sas.se>
Date: Wed, Dec 11, 2024 at 10:12 AM
Subject: You’re a SAS EuroBonus Millionaire!Hi!
It’s with great pleasure that we would like to inform that you have successfully completed our EuroBonus Millionaire challenge and will earn one million EuroBonus points! We’re thrilled to celebrate your incredible journey and this exciting milestone.
We’d love to hear about your adventure! If you’ve captured moments along the way – photos, videos, or memorable stories – we’d be delighted if you’d share them with us.
Here’s how you can contribute:
- Tell us about your route and your travel experience! Was there a particular moment, destination, or airline that stood out?
- Is there any specific content you’d like to share with us for a potential feature on our channels?
- Do you have an Instagram account or other social media profiles? Let us know, we’d love to tag you when sharing your story.
- Your journey inspires us, and we value your feedback. If there’s anything you’d like to share about your experience or suggestions for improvement, feel free to let us know.
We will be in touch again in the new year to let you know when your points will be credited.
Thank you for being part of this challenge, and well done!
Best,
Marcus and SAS EuroBonus Team
Marcus Holm
Social Media Specialist
Marketing+46 73 922 01 10
SAS – Scandinavian Airlines
Department: STODP-B
I will, of course, follow up by sharing some of the content that I recorded during Frequent Miler’s Million Mile Madness challenge.
My China Eastern flight
In order to earn the million miles from SAS’ promotion, it was necessary to fly 15 different qualifying airlines before the end of 2024. And, importantly, it was necessary to credit those flights to SAS. Those with SAS miles could book flights with SAS miles. But everyone else (including me, Nick, and Stephen) had to book paid flights and credit those flights to SAS (e.g. we needed to earn SAS miles from the flights).
I was very careful to make sure that all of my flights had my SAS number attached and that all of them were booked into eligible SAS mileage earning booking classes. After flying, some of the flights credited automatically, but with others I had to request credit through SAS’ online form. Via that form, I succeeded initially in getting all but 3 flights credited. The missing ones were Air France, KLM, and China Eastern. After a while, though, Stephen told me that the form was finally working for Air France and KLM and so when I tried again, those worked! And I was left waiting for China Eastern.
With China Eastern, when I initially used SAS’s online form to request credit, the form declared success. I was very happy about that until I noticed that the activity didn’t show in my SAS account. That is, the form said that I had earned miles, but none showed up in my account. When I tried again with the form, it told me that miles were already credited to a different account. I called SAS and they entered a support ticket for me, but I never heard anything back about it other than an email saying “Due to some technical difficulties, we’re currently unable to register points. Please know that our team is working diligently to resolve this issue as quickly as possible. We truly appreciate your patience and understanding.”
It seems that somewhere in SAS’ inner workings, SAS knows that I flew China Eastern and earned points. And I’m sure I’ll eventually see those points in my account. The important thing, though, is that SAS is clearly counting this flight as qualifying or else they wouldn’t have sent me the congratulatory email!
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