We’re going to Malaysia! I thought that I had the perfect flight redemption ready to go. Unfortunately there were two bouncers guarding the road to joy: Lifemiles and Aeroplan.
Next Live Check In: Monday, June 10th at 9PM ET via YouTube Livestream. (Check out our Monday night livestream revealing the domestic convergence destination here, our Wednesday night livestream to reveal the international divergence destinations here, and our Friday afternoon livestream to reveal the final international convergence destination here. And of course subscribe to our YouTube channel for notifications! Follow us on Instagram, YouTube, and this blog to keep up with all the action, and to see who will win this last-minute travel challenge.
June 9th, 2024 (stage 3)
Suspicions Confirmed: Kuala Lumpur
Greg, Nick and I all had a very strong suspicion that our final destination would be either Malaysia or Indonesia. In fact, I was so confident in our sleuthing that I actually tried to book a multi-stop itinerary from the US-Europe-Southeast Asia using Aeroplan points when I was trying to get to Switzerland. I could’ve had the entire trip for 92,500 points, but Aeroplan had other ideas. First, it was showing me a bunch of “phantom” inventory from Switzerland to Bangkok on Swiss Air and then, after hours of searching, I finally found available flights that worked, but I had to book it through the Aeroplan call center…and it was closed (see the June 6th update, “The Phantom Menace”).
As a result, before our last destination was announced on Friday night, I had already been looking for options to the main airports in Indonesia and Malaysia: Jakarta and Kuala Lumpur (KL). I had found excellent options for both, so when Carrie finally told us where we were going, I was prepared. There was a terrific itinerary available on Austrian Air and Thai Airways that was business all the way to Bangkok, then a short economy leg from Bangkok to KL. Each layover was less than two hours, so the whole thing got me from Zurich to KL in just under 17 hours.
And the best part? There’s currently a 15% bonus from Amex Membership Rewards (MR) to Lifemiles, so I could get the whole thing by transferring only 64,000 points and paying less than $80 out of pocket. Even Stephen would have to be impressed by value like that.
What could go wrong?
Lifemiles might be the death of me: a cautionary tale
Park Hyatt Zurich, 9:30 PM local: I had the whole itinerary on my screen within 2 minutes of the livestream ending, ready to book. I was pumped. I was going to have my trip squared away, be able to go out for a quick dinner in Zurich and still have time to finish my post and be in bed by midnight. HOT. DOG. I transferred the Membership Rewards to my Lifemiles account and they appeared almost instantly. I put in the details of the company credit card, hit “book,” and immediately started thinking about how good that cold beer was gonna taste at dinner. Then, a hitch in the giddyup: Lifemiles told me that it couldn’t process my credit card and I should try again. So, I tried again. Decline.
9:39 PM: No worries. I’d been having some issues with the company card while traveling (ironically since the card is for Frequent Miler), so I grabbed one of mine. Declined again. Uh-oh. I’m starting to get worried.
9:52 PM: I’ve now tried five different credit cards, including at least one from every major issuer. I’ve tried using a VPN. I’ve tried using the app. Nothing works. I try starting over again with a new booking and a VPN. No dice. As much as I dread it, the time has come to go nuclear: I have to call Lifemiles.
9:58 PM: I Google “Frequent Miler Lifemiles phone number” (which is how I get most of my information) and find Nick’s very useful post about dealing with Lifemiles manual bookings. After dialing the number and working through the phone tree, I’m put on hold.
10:09 PM: I’m listening to Lifemiles’ hold music on speaker, wondering how late restaurants downtown stay open on Fridays, when I finally get a phone rep. I explain the issue and provide one of my two booking reference numbers. She looks them up and tells me that my bank is declining the charges and I need to call them to get it cleared. I explain that I actually have used cards from six different banks, so it seems unlikely that all six banks have denied the same $76 charge. She disagrees. There’s no use arguing, so I just ask if we can make a booking over the phone. She says, “Sure, but there will be an $80 phone booking fee.” I ask if they can waive it since there’s obviously an issue keeping me from booking it online. She says no, because it’s the bank’s problem, not Lifemiles. “All six bank’s problems?” I ask. “Yep.” Alrighty then.
10:31 PM: An hour after livestream ended and I’m still trying to get this thing done. Anyone who’s ever had to do a Lifemiles booking over the phone knows that it can be excruciatingly slow. The agents aren’t allowed to hear your PIN or your credit card information, so they have to go through a series of prompts that fail about half the time. After 25 minutes or so, I think we’ve finally got there. She reads the taxes and fees, and they seem higher than I expected. The reason: late-booking phone charge, something that, until that very moment, I didn’t realize existed.
10:35 PM: Transaction fails. According to the rep, once they get a decline for that reason, they can’t re-try over the phone. My only option? The website. I look at my phone to check the time and see the title of the latest FM on the Air podcast: “Learning to love Lifemiles.” I make a mental note to talk to Nick later about how much I love Lifemiles.
10:42 PM: I make one, final, desperate attempt with my Schwab Investor Debit Card, which I have along exclusively for fee-free ATM withdrawals, although it’s now doing double duty as my last, best hope to get something to eat before midnight. Rejected.
10:50 PM: This isn’t going as expected. As much as I hate to admit it, I have no more ideas for how to complete this booking through Lifemiles. I’ll have to pivot to Aeroplan, even though I’m going to end up spending 17,000 more points if I book it there (I can mentally feel Stephen’s disapproving frown).
10:58 PM: The good news: Aeroplan sees all the flights that I want. The bad news: It won’t put them on the same itinerary. I can book the business portion to Bangkok or I can book economy all the way to Kuala Lumpur. However, I can’t get the business portion to appear with the last economy leg. I feel a shudder pass through me. There’s only one option. I have to call Aeroplan. Again.
11:00 PM: Luckily, the number for Aeroplan is still on speed dial from Wednesday night. I call and am put on hold. While I’m waiting, I do a Google Maps search for open grocery stores nearby, as I don’t think dinner out is in the cards for me tonight. The Google search comes up empty. I eat both mini chocolate bars from the turndown service at the Park Hyatt.
11:25 PM: After “only” 25 minutes, I get a rep on the phone and explain the situation. We slowly go through the entire itinerary, then do it again because he accidentally deleted the first one. He has the same result as me, he can’t get the three segments to show up as a married itinerary. We talk for a bit and I can tell he’s getting more and more passionate about my case. This dude is my ally and, together, we’re going to book this flight.
11:35 PM: “Hey, I think I got it!” I’m shocked out of my hunger and sleep-deprived stupor. Finally!! Success! I’m singing his praises, thanking him profusely for going to war with me. I’m starting to feel a bond that only come from having been in the award-booking foxhole together.
“Uh-oh.” What’s “uh-oh?” I ask. “It’s all in economy.”
11:52 PM: My Aeroplan Amigo decides to call ticketing to see if they can somehow piece the itinerary together. He puts me on hold for fifteen minutes, then comes back to say that ticketing is baffled as well. No one can figure out how to sell me this ticket, even though they can see every leg. He says that my only option is to book it as two separate tickets. But, he also has another idea. He found business space on a non-stop Zurich to Bangkok Swiss Air flight that he CAN pair with the economy leg to KL. It leaves me with seven hours in Bangkok, but I figure I can go out for some food and a cheap massage to make Nick and Greg jealous. My heart leaps with joy.
11:58 PM: The “Phantom Menace” strikes again. Turns out, that Swiss Air nonstop wasn’t real award space, just another Swiss Air-induced hallucination. My new buddy is heartbroken. I console him, letting him know that the same thing happened to me two nights ago. He’ll get through this. He tells me, “you sure do book a lot of award travel.”
12:05 AM: I’m back on my own, having finally ended my 60 minute call to Aeroplan with nothing to show for it. I’ve decided that I’m just going to book the award to Bangkok and figure out how to get to KL later. I’m starving, I’m tired, and I still need to actually finish my post that needs to go out in a couple of hours.
12:08 AM: The Austrian award space to Bangkok is gone. I selected the flights, put all my info in, only to be told that the flight is no longer there. Oftentimes, when you make a booking with Lifemiles and there’s an error, it keeps the inventory that you’ve selected for some length of time while you rectify the issue. There were three seats available when I started this whole journey almost three hours ago. One was taken by my unsuccessful website booking, one by my app attempt and the third by the failed phone booking. I can feel the panic coming on and wonder if Lifemiles and Aeroplan are colluding to try and get people out of the points and miles business.
12:15 AM: I decided to walk to the closest open grocery store, about 25 minutes away, to give the inventory being held by Lifemiles a chance to be released and to give me a chance to step away from the abyss.
1:05 AM: Unfortunately, the grocery store that Google thought was open actually closes at 9pm (understandable mistake), but I was able to find a liquor store that also sold ramen cups and I make it back to the Park Hyatt with two beers and a large, spicy Cup O’Noodles. I’m both very grateful and also curious if anyone has ever used the hot water kettle at the Park Hyatt Zurich to make ramen before.
1:15 AM: The inventory’s back and I successfully book Zurich – Bangkok on Austrian Air for 80K miles and ~$95 in fees. Four hours ago, had you told me that I’d be thrilled to pay 16,000 more points for 2 out of the 3 legs that I originally found, I wouldn’t have believed it. But, I’m overjoyed.
Now to get to work on that post…
Outhustled on Austrian Air
If you’re still reading after all that, you may have lost track of the fact that I actually booked a flight: business class from Zurich to Bangkok on Austrian Air. I’d never flown Austrian business and was excited to give it a try. It ended up being a great flight with terrific food…I got more sleep than at any one time of the challenge so far.
Austrian has an open cabin with alternating 2-2-2 and 1-2-1 rows. The seats are very comfortable, have terrific length and footwell space and even come with a massage function (although Austrians must not like very firm massages). Because the of the alternating seating configurations, every other window seat is a “throne, meaning that it’s by itself with two large storage bins to either side.
These seats were all taken when I booked my flight because, you know, I did it at the last minute. However, when I arrive, the throne directly behind me isn’t occupied. Two flight attendants are coming down the aisle, one older, one younger. I ask the younger one if I can change to that seat and she seemed unsure, but said she would ask once boarding was complete.
I turned around and noticed that the guy in the seat in front of me also has the same idea. Instead of asking the younger flight attendant, he asks the older one. She confidently says that they haven’t finished boarding but it’s unlikely to be taken, so he can go ahead and grab it. He’s thrilled. I’m not.
#socialengineeringfailure
Previous Journal Entries
June 8th, 2024 (stage 2)
Parking it at the Park Hyatt Zurich
Yesterday, I left off with the breeze blowing through my increasingly unkempt hair in Basel, Switzerland. After tromping around Basel and getting some surprisingly delicious South African Braai, I jumped back on the train for the quick, ~50 minute ride to Zurich. My destination? The Park Hyatt (PH) Zurich.
I was actually trying to avoid staying at the PH, because it seemed like such a stereotypical move. “Blogger goes to Switzerland and immediately goes to a Category 8 Hyatt.” In fact, I was initially trying to find a way to avoid Zurich all together, as I’d always heard it damned by faint praise from hip, in-the-know travelers (who I should realize are not always terribly reliable). But, I searched around the entire country using Hyatt, Marriott, IHG, Hilton, Choice, Wyndham, Preferred Hotels, Leading Hotels of the World and even Airbnb. There wasn’t anything that was reasonable for me to reach that caught my eye, and redemption values were weirdly abysmal across the board.
I decided to just give in and do the PH. I had previously seen that there was a standard suite available that was selling for ~$2400 (!) the night I was going to be there. I could snag it with a 40K Hyatt points redemption along with using one of the suite upgrade awards that I get each year for Milestone Rewards. The problem is, when I made that decision, there was a standard room available to book. When I woke up in the morning ready to book that standard room, it was gone. My only option was spending 61,000 points to book the room directly. I thought Stephen might forgive me for spending 40K Hyatt points given the cost of the room and the ability it gave to show readers a suite at the property.
61K? I’d be banished to Pepper Prison.
In the past, I’ve had occasional luck with asking a property to open up a standard room so that I could book into an available suite using an upgrade award. I contacted the Hyatt concierge team to see if they could contact the property and ask if that was possible. They politely told me to pound sand and even included a cheery emoji in the rejection note:
I decided to reach out to the property directly. They understood the situation and opened up a twin room so that I could book into the available suite with my upgrade. Mischief managed!
A welcome gift with my name on it
Let me be clear straight away: I’d have a very hard time finding the hotel room that I think would be worth spending $2400 for one night. The Park Suite at the Park Hyatt Zurich is not an exception to that rule. That said, it was a lovely place to spend the night.
I’ll be writing a full bottom line review on the property once we return, but overall, it’s a very nice property. Park Hyatts tend to be very minimalistic in design as an attempt towards elegance, but I sometimes feel like they can walk the line of feeling a bit sterile. The PH Zurich managed to more or less stay on the elegant side and, I have to say, I think that’s partially because of the service. Greg had stayed there previously and told me that what really stood out for him was the staff. I’d have to agree.
There was really a remarkable balance that the PH Zurich struck with never making me feel doted or fussed over, but anticipating needs in really unique ways.
When I arrived at the hotel, the greeting was very nice, but I was surprised to not find a welcome gift in the room, something that’s fairly standard at most of Hyatt’s higher-end properties. But, I hadn’t been in the room more than five minutes when there was a knock on the door. I answered and was met by a staff member who gave me a fruit plate and a wrapped, black box with a ribbon that she simply described as a “gift to welcome you to the hotel.” I’ve received boxes from many hotels and, invariably, they include chocolate truffles.
Not this time.
I looked inside and found a white, fabric bag with the inscription, “Luxury is Personal.” I opened it up and there was a very nice, leather, black pocket-case for credit cards and ids that was made by the upholsterers for Rolls-Royce. I thought it was nice, then turned it over and saw that it had been monogrammed with my initials.
I know that they do the same thing to other folks and probably have a system worked out to order them in advance of Globalists coming. I also get a little tired of the overused phrase, “surprise and delight.” But, that’s what it felt like…I was surprised and delighted. What a great touch; a small, most likely inexpensive, way to make someone immediately feel special.
I owe an apology to Zurich
Finally, there’s an apology that I need to make. I wasn’t terribly excited to go to Zurich (probably because of those hip, in-the-know travelers that keep leading me astray). I’d heard that it was a boring, unremarkable, large European city whose main role in life was to keep people from getting to the Alps as fast as they’d like.
But I was wrong. After only a day of exploring Zurich, I found myself wishing that I had more time there. The mountain-backed lake is magnificent, the canals that cut their way through the downtown core feel like a smaller, “more-rivery” Amsterdam. The old town is charming, there’s terrific (if insanely expensive) food and the gothic architecture and soaring spires are quite something, especially when seen from above. I really enjoyed my time there.
So, Zurich, please forgive me. You know what happens when a guy assumes. I hope that we can see each together some time.
June 7th, 2024 (stage 2)
Lufthansa Business Class
I finished yesterday’s journal update come from the gate for my Lufthansa flight…I just finished the last of it before they closed the doors. I have to admit, I wasn’t terribly excited about Lufthansa biz; it’s sort of the ugly stepchild of lie-flat business in the points and miles community…if lie-flat business can ever really be considered an ugly stepchild. I’d actively avoided flying it previously, so this was actually my first time.
I have to say, I kinda liked it.
In the arms race that is the world of ever-more-private closed-door suites and community seating pods that is international business, I’m often left feeling like something’s been forgotten: the actual seat. Especially for a tall guy like me, a lot of these seats leave something to be desired when it comes to comfort. Can we have some padding and a wide footwell please?
That’s what I really liked about Lufthansa. There’s absolutely no privacy, the video screens look like something from old Star Trek reruns and there’s not much in the way of in-seat storage. But man, that seat is comfy. Notably comfy. Not only does it have copious amounts of padding, you can actually adjust the firmness of the entire back of the mattress, like an airborne version of a Sleep Number bed.
And the length! I could stretch out my entire six feet and three inches, lay on my stomach, put my feet out and still have room to put my arms above my head. I very rarely experience that while traveling. I slept well and woke up without any of the achiness that sometimes comes from sleeping on an airplane seat.
I’m a little sheepish to say it, but I actually enjoyed Lufthansa.
“You threw away a perfectly good flight!”
Today, after a shower at the welcome lounge in Frankfurt, I did something that you should never, ever do if you’re trying to impress Stephen Pepper and Carrie Yoder: I threw away a perfectly good flight.
I knew that my time in Switzerland was going to be short, and I wanted to see a little more than just Zurich or Geneva. I had a three hour layover staring me in the face, meaning that, including flight time, I’d have another 5ish hours before I was finally out in the hills of Switzerland. So, I decided to skip that pesky connection and take a train instead.
I was able to catch a non-stop train to Basel (home of tennis great Roger Federer and the ancestors of our own Carrie Yoder), a historic town on the banks of the Rhine River. I’d be able to spend a few hours there, have lunch, take a second, hour-long train to Zurich and still be there about the same time as with my connecting flight. I was sold. Even at the last minute, I was able to book the whole thing for just under $70 thanks to an old German BahnCard that I had left from a trip last Summer that provides 25% off a 2nd class German rail fare, which felt like a great deal for a train through Switzerland with a stop in Basel.
Boy, am I glad I did.
I was so tired and I knew I had work to get done, but being able to spend 3ish hours ambling around Basel was totally worth it…and I got to work in front of a window on a train riding through Europe, instead of spending hours at a Frankfurt Lufthansa Lounge (which are actually pretty good, by the way). At one point, I got to take a ride on a 170-year-old ferry system that navigates the Rhine River without a motor, strictly by using the current to guide it. It was a sunny day, the breeze was blowing and the cathedral loomed directly above it all. What fun…and what a treat to be able to experience these sorts of things just because of all this points and miles funny money.
June 6th, 2024: First Class and a coastal train (stage 1/2)
Driving a Malibu to Malibu
First off, let’s do a quick recap. My last update was written yesterday from seat 3A in Alaska first class between Seattle and Santa Barbara (truthfully, I actually finished it in a grubby coffeehouse in Santa Monica, but it sounds better the other way). My goal was to rent a car and drive one of my favorite parts of the California Coast between Santa Barbara and LA, enjoying beaches and sampling the culinary riches on offer along the way. Each food choice was meant to provide an opportunity to discuss one possible guess at where Carrie and Stephen might be sending me next. Here’s a quick summary of the various stops along this marvelous stretch of highway:
- Arroyo Burro beach – This was my first beach walk of the day and my first stop after getting the rental car. The marine layer was in full effect; the walk was windy and wild.
- Tacos Pipeye, Santa Barbara (Possible destination: Mexico) – Ok, I didn’t really think they would send me to Mexico, I just wanted an excuse to visit one of the great taco spots in California: Milpas Street. There’s an embarrassment of tortilla-wrapped flavor publicly flaunted by the terrific taco shops that line Milpas. I stopped at Tacos Pipeye, a former taco truck that’s now a brick and mortar. They make their tortillas fresh to order, the chorizo is on point and I was transported to taco bliss.
- Topanga Beach – The second of the three beach walks and one of the best beaches in the LA area, IMHO. Yes, Malibu is known for its uber-wealthy denizens, but this is no Beverly Hills.
- Bay Cities Italian Deli And Bakery, Santa Monica (Possible destination: Italy) – These folks have been stuffing Santa Monica full of sweaty Italian meats and fresh-baked bread for 99 years. The undisputed classic is “The Godmother,” a gut-busting combination of four different meats and provolone on warm Italian bread. Extra mustard and hot peppers are all the secret sauce they need to make it the best sandwich by the beach.
- Venice Beach – The final beach stop of the day and a feast for the eyes and the ears with its cacophonous blend of skateboarders, breakdancers, drag queens, street musicians, fortune tellers and, famously, muscle-bound weightlifters. I’m not sure that anything feels more quintessentially Los Angeles than Venice and Santa Monica.
- Rico’s Empanadas (possible destination: Argentina) – A hidden gem of an empanada stand tucked away just off the main drag of the beach walk drag. The meat-filled pastries are fresh-baked, come with a mouthwatering homemade chimichurri and might just be the best bite of food on Venice Beach.
After Venice, I stopped by a liquor store for some cold champagne to share with Nick and Greg (since last year, an annual annual challenge tradition). There we got the final tally from the judges and I learned my next destination: Switzerland.
I battled Aeroplan and Aeroplan won (The Phantom Menace)
The minute the livestream ended, Nick, Greg and I started feverishly scouring airline websites and search tools for some way to get to our respective countries by 2pm EST on Friday. I knew we were in for a rough night: almost all of the European-bound flights from LA and San Francisco leave in the afternoon, so we were too late to fly out the same night. Given that we had to be at the next check-in point in 42 hours, that meant that we had a very tight window of flights that we could catch, make connections, and still be there on time.
Within an hour or so, I thought I had my winner. Aeroplan was showing three seats available in business from Chicago to Zurich non-stop on Swissair, leaving the next evening at 7:15pm. Plenty of time to get to Chicago AND business class that I’d never flown before. Even better, I was able to find availability on the 8th from Zurich to Bangkok on Lufthansa (I’m guessing that our last stop will be in Southeast Asia). Because Aeroplan allows you to add a stopover for only 5,000 points, that meant that I should be able to ticket the whole thing for 92,500 points with every segment in business…only 22,500 points more than the Europe flight alone.
Unfortunately, Aeroplan had other plans.
As per usual, the multi-stop itinerary didn’t price correctly online, meaning that I had to enter that quagmire of frustration that is the Aeroplan Customer Contact Center (or ACCC!!!). Unusually for Aeroplan, I only had to wait 30 minutes before being able to talk to a rep…who wasn’t able to do award tickets. So, she transferred me to another rep…who was very, very confused about what was happening (“so you don’t want to actually fly Air Canada?”). He could find the flight Bangkok, but couldn’t find the original flight to Zurich. His lack of confidence wasn’t exactly inspiring, so I kept asking him to recheck…until I refreshed my screen and saw that all…three…seats…were…gone.
This is called phantom space, when an airline’s website shows you award space (usually on partners) that that it doesn’t actually have…but you don’t realize that until you’ve already spent 2+ hours building a multi-stop itinerary and another hour waiting for Aeroplan to answer the phone, transferred 95,000 Membership Rewards and actually tried to book the award. United showed me that same space to Zurich, so I thought, “hey, maybe I can get it here.” Unfortunately, once I got to the booking screen, Mileage Plan just pointed its finger at me and giggled. I had been the victim of the phantom menace. Almost four hours in and I still had no flights.
After another hour of searching, a seat finally appeared on Lufthansa Business through Seattle all the way to Zurich. I had just enough energy to call the ACCC!!! again in order to try and book my value-ridden, multi-stop passage to Bangkok. I waited another 40 minutes on hold…only to find that the award-booking portion of ACCC!!! was closed for the night and wouldn’t be open for another five hours.
You win Aeroplan, you win. On to Switzerland.
June 5th, 2024: First Class and a coastal train (stage 1)
When I heard that LAX was our first Flying by the Seat of our Points destination, I knew that I would have to think creatively to compete with the fancy-pants transcontinental awards that Nick and Greg would likely be booking.
My immediate thought was to use it as an opportunity to take a trip on the Pacific Surfliner, a marvelous coastal Amtrak train that operates between Santa Barbara and San Diego.
Checking the train’s schedule, I saw that there were departures from both San Diego and Santa Barbara (SBA) that would get me into LA with over an hour to get to the hotel, so I began looking to see which of the them had the best redemption options using miles. I was especially intrigued by SBA, as I knew that Alaska had a nonstop flight from Seattle on the E-175, a regional aircraft that has a 1-2 business class seating arrangement, meaning that there are two seats on one side of the plane and and one seat on the other. That solo aisle/window seat is probably my favorite domestic first class that’s not lie-flat, because it gives you tons of room, direct aisle access and your own window. It’s 6’3″ bliss.
Checking availability through both AwardTool and PointsYeah, I didn’t immediately find any options that were terribly inspiring to San Diego. Everything was expensive, had lengthy connecting itineraries, or both. Santa Barbara was another story. That non-stop flight from Seattle that I was hoping for was insanely priced on Alaska…65K for first class. Economy seats were “only” 15K, and given the amount of available first class seats, I was fairly confident that I could get an upgrade…but I really wanted my flight to be cheaper than Nick and Greg’s, so I needed it to be less than 15K.
Luckily, both search tools also saw that same Alaska flight on Iberia, and at a price of only 11,000 Avios. However, I didn’t want to actually book the ticket using Iberia, as its partner awards are non-cancellable and non-refundable and I wasn’t 100% certain that I’d be put on the first class upgrade list on Alaska if I was flying on an Avios award. Probably 95% of the Alaska reps you talk to will tell you that you don’t get elite status when flying on a partner award, but I’ve found that’s often incorrect.
Neither tool found the Alaska flight using British Airways Avios, but I knew that it should theoretically be there, so I went to the website. Sure enough, it was:
I jumped on the booking, knowing that if I had to cancel, I could do so up to 24 hours before departure and only be out $5.60 in fees.
Now, it was time to see if I get my Alaska 100K status associated with the ticket – which I thought would get me a confirmed upgrade to first class. Unfortunately, tickets booked with BA Avios automatically add your BA Executive Club number, and there’s no way to change it online. However, there’s a bizarre workaround where you can access Avios bookings via certain other oneworld airlines’ websites and then change your number. Finnair.com is one of those sites, so I went there, selected “manage booking,” and from there I was able to change the frequent flyer number from BA to Alaska:
But did all that work?
After I exited the ticket, went to my Alaska account and saw the flight was listed there, along with my 100K status and an automatic upgrade to premium class!
About an hour later, as I hoped, I got an e-mail that I had been upgraded to first. Eureka!
I selected my seat, ordered what I wanted for breakfast and was on my way. I thought that I was completely set: I had a great first class award for only 11,000 Avios and a business seat on the Pacific Surfliner for 2,000 Amtrak points…and it was barely 90 minutes after finding out where we were going. Easy-peasy, right?
Not. So. Fast.
This is why we can’t have nice things
Right after I booked my flight, Stephen e-mailed us the location of the hotel that we were meeting at today and it was almost an hour’s drive from the train station. And I’d be arriving at 4:48. In rush hour.
LA metro ran to a stop that was only about 400 feet from the hotel, but Google told me that the trip would take just over an hour. If everything ran right on time, I’d get to the hotel 4 minutes before our livestream. If anything was delayed, which was highly likely given the combination of Amtrak and LA public transit, I’d get there after our livestream started and get a big DQ with no points for stage one.
I couldn’t risk it. It was time for plan B.
There was no other option to take the train from Santa Barbara that didn’t require me getting in the night before (a non-starter, since the grinch Stephen would penalize me for adding an unnecessary overnight to a two-hour flight). San Diego had a fine option for the train departure, but the flight redemptions were crap: there was no space on BA or Iberia and first class was nearly full on every flight I could find.
So I pivoted.
Looking at rental cars, I found a one-way option from Santa Barbara to LAX that I could book using 950 Hertz points. Perfect! Not only could I do a relaxed road trip down one of my favorite parts of the California coast, I also had my transportation to the hotel AND to the airport afterwards paid for (assuming, of course, that Hertz didn’t arrest me first).
I was finally good to go.
But what are you actually doing today?
I now what you’re probably thinking, “Enough already! Can you just get to what you’re doing for stage 1!”
Why yes, I can.
I’m currently writing this from seat 3A on my Alaska flight to Santa Barbara. Once I arrive, I’ll pick up my rental car…and that’s when the fun starts.
Carrie and Stephen gave us a fun mini-challenge: after landing, we have to eat a meal from the country that we think we’re going to next. Whoever’s guess is closest to their actual destination will receive 3 points for the challenge, whoever’s guess is second closest will get 2 points and whoever whiffs the worst will get 1 point for participating.
Thing is, I’m torn. Even more to the point, there’s a lot of great food between Santa Barbara and Los Angeles. So, I’m going to use this mini-challenge as an excuse to take us all on a food tour of the California Coast, hopefully with a beach walk (or two) thrown in. At each stop, I’ll explain which country/region the food that I’m having represents and the reasons why I think that might be where Carrie and Stephen are sending me. Those following along on Instagram will the see the action in real-time, but I’ll summarize what went down on tomorrow’s journal entry. On tonight’s livestream, before Carrie and Stephen announce our final destination, I’ll winnow down all the options to my final, winning guess.
June 4th, 2024: On the way to LA-LA Land (stage 1)
While LAX might seem like a great destination for a Seattle-based traveler, it’s deceptively tricky with some significant pitfalls. Nick and Greg have access to all sorts of lie-flat transcontinental space from the East Coast and Dallas, as well as several tranches of First Class, Capital One and Centurion Lounges between there and LA. Although they’re all the way across the country, I think it will actually be easier for them to get some sexy redemptions (especially Nick, who has access to some smaller airports that often get better deals than the big ones).
Seattle’s proximity to LAX means that I don’t have access to any of those lie-flat routes, without first going to Hawai’i, Denver or Dallas. The judges stated very clearly last night that over-complexity for its own sake won’t be tolerated: if we make a complex itinerary, it has to have an enjoyable reason behind it. For Nick and Greg, scheduling through Dallas to get AA First Class and a Capital One Lounge visit is sensible from where they’re starting. For me it’s waaaaay out of the way. Worse, many programs will price my awards from Seattle at the same level as Nick and Greg’s because they’re all domestic, so racking up a gaudy, high-value redemption for me will be a challenge indeed.
That said, I still think I have a chance to compete. I have a few ways that I’m thinking about how I might be able to wow the judges, and where I may be able to sneak an advantage in:
- I want whatever I book to be excellent value. My flight has to be cheap in miles and expensive in cash. Ideally, I’ll be able to leverage my status or one of my upgrade instruments to bling up an economy award, as opposed to paying full-price for business. I also will be looking to utilize a program with a distance-based chart to take advantage of my proximity to LA.
- My trip needs to be a journey. Nick and Greg undoubtedly have an advantage in flight selection, but I also have one in that I don’t necessarily have to spend as much time in the air. So, the time that I have, I need to use to create an adventure that brings some of the “panache” that Stephen and Carrie are looking for. At the end of the day, I want them to look at my day and say “that looked like fun,” not just, “he did a good job getting from A to B.”
- Just because I can’t do lie-flat doesn’t mean I can’t do fancy. Even though I don’t have convenient access to lie-flat seats, that doesn’t mean that I can’t get something better than a standard 2 x 2 domestic recliner. I’m going to try and route myself in such a way that I can get 1-2 seating, where one seat is both the aisle and the window. It’s my favorite domestic first class seating that isn’t lie-flat, and I want to be able to show it off tomorrow.
- I don’t care about arriving at the hotel first. This feels like the cornucopia at the beginning of The Hunger Games…a distraction that actually ends up causing more problems than it solves. I’m not at all concerned with arriving at the hotel first. I’ve shared rooms with both Nick and Greg. One snores more than other (I’ll never say who), but I can deal with either one. That’s why the good lord made ear buds. If I have three hours that I can use to explore the destination and show the judges that I took a big, tasty bite out of Southern California, I’ll take it…and I’ll sleep just fine sharing a room with either of them afterwards (and, who knows, I may even be back on a plane tomorrow night, so it might be a non-issue).
I already ran into one snafu, where I thought I had the perfect trip worked out about an hour after our livestream ended last night, but then got the address of the hotel from Stephen and found out that it was further away than I realized, making it tough for me to get there in time. So, I’m back to square one. But, I’m confident that there’s still a killer trip out there waiting for me.
June 3rd 2024 (start of challenge)
How I’m NOT preparing for Flying by the Seat of our Points
A couple of weeks ago, Greg wrote the following in the intro to his challenge prep post:
In a team meeting, I suggested that we each post about how we’re preparing for the challenge. Nick and Tim stared back at me blankly. How does one prepare for a challenge like this?
I’ll admit, he’s right on. My stare was about as blank as could be (but that’s normal). However, what I was actually thinking was “should we prepare for a challenge like this?” We already have one big leg up on anyone who would have to do a similar trip to what we’re attempting here: we know that it’s going to happen. Our schedules are cleared, our families know what’s up and we’re aware of the general timeframe that we’ll be travelling. Given that, I thought it would be fun to try to, as much as possible, maintain the same conditions that existed for me at the exact moment we decided to do this challenge.
So, in the hopefully true spirit of “last minute travel,” I’ve tried as best I could to not do anything out of the ordinary to prepare in advance. This includes:
- I’ve not transferred or earned any points or miles with the purpose of using them in the challenge. What I have, I have. What I’ve gained, I’ve gained through normal activity, without trying to change my earning patterns to accommodate the challenge. Those rewards programs that have extended transfer times will be out of reach for me.
- I haven’t read Carrie and Stephen’s post about how they’re going to score the challenge. There are two reasons for this: 1) I don’t want to allow myself time to strategize beforehand and 2) I don’t want the scoring rules to affect how I think about my primary goal: booking the most luxurious flights and hotels at the best value that make the most sense logistically based on our destinations. Anybody who watches tonight’s livestream will come in knowing more about how the gamemasters will be judging us than I will.
- I’ve not spent any time poring over award charts or program rules in order to prepare for short-in booking. What I knew when we decided to do the challenge is what I know today…and let’s be honest, given my age, I might even know a little less!
- I haven’t done any research on routes, schedules, weather or destinations.
- I haven’t practiced booking short term awards nor done any searches to see if/which programs are releasing close-in award space currently.
- I haven’t purchased any accessories or tools for use on the challenge, nor have I changed my subscriptions on any award tool services.
Now, those who’ve already read Nick and Greg’s posts about what they’re doing to prepare will notice that my approach is a little different. Will my dedication to observing both the letter and the spirit of the challenge rules give me any additional brownie points in the eyes of either the British or West Virginian judges (Stephen and Carrie)?
Probably not. They’re a tough crowd.
However, I hope that it will make all this business just a teensy bit more fun.
Things I hope will help me during Flying by the Seat of our Points
One advantage that Greg, Nick and I have with last minute bookings is that all of us travel a lot…and we book more flights and hotels with points than the average Jan or Joe. As a result, we all have practices that we’ve developed over the years that will hopefully help us wow the judges this week. Here’s a few of mine:
- Travel light, pack well: It normally takes me under ten minutes to pack for a trip and I organize things so that I rarely have to worry about forgetting something day of (which I would undoubtedly do otherwise).
- For this one week trip, I’ll only bring two pairs of quick dry pants, one jacket (that I’ll be wearing), one pair of shoes (that I’ll be wearing) and one or two long-sleeve shirts. I tend to work out daily, so the bulk in my carry-on will be socks, underwear and undershirts that allow me to exercise and still live life as odor-free as possible.
- I have a travel toiletry kit that duplicates everything that I use at home in small bottles. I replenish it when I get back from a trip so that, when I need to leave, I just put the whole kit in my bag and know that I’m good to go.
- I do the same thing with power cords and try to have a duplicate of everything that I need, including a travel adapter, hanging out in my suitcase so that I’m not moving cords back-and-forth.
- I try to keep my carry-on electronics to a minimum: laptop with extra cord, Kindle, two sets of earbuds (because I lose them constantly), charging cable and a backup cellphone battery.
- I don’t need to waste time retrieving checked baggage. I’ll fit everything into a bag that I can take with me onboard almost all airlines.
- I always travel with my Schwab Investor Checking debit card, which waives ATM fees worldwide. This has the dual function of eliminating fees so I can carry less cash (by making smaller withdrawals) and also keeps any potential loss to a minimum should I fall victim to some sort of ATM scam/skim. I usually keep a couple hundred bucks in the account so that I automatically know there’s something in there when I arrive at a new destination (as there’s a four-day waiting period for deposits to be credited after they’re initiated – and I’m not transferring anything additional in advance for this trip because, you know, it’s last minute).
- I always have and bring some sort of prescription traveler’s sickness medication (ie, Cipro). I rarely need to use it, but on those occasions that I have, it’s been a lifesaver…and I won’t have time on this challenge to stop for a day or two because my tummy’s ruffled.
- Usefully diversify points and miles: As you’ll see from the inventory below, I always try to keep my points and miles spread around a variety of programs, keeping redeemable amounts in all the big hotel chains, domestic airlines and transferable currencies (and away from smaller, more obscure programs). This is mainly so I can book fast if I find an award I want and don’t have orphaned miles in programs I rarely use. I think that it will also be handy here, when both price and available inventory will likely be stretched.
- Note that I highlighted “redeemable” above. If you don’t earn a bunch of points/miles throughout the year, it will usually be better to concentrate them into usable amounts within fewer programs. That’s not my situation, so I want to spread everything out just a bit more.
- Use the tools I have: When it comes to being a walking, talking award chart, neither Greg nor I can hold a candle to our friend, Nick Reyes. Nick seemingly has photographic memory when it comes to these sorts of things, and can instantly recall the intra-Asia 500-1000 mile business award price for obscure programs at the drop of a fedora. That’s not me. There’s a reason that I write this stuff down. What I do have is award search tools that I know well and use often. These tools allow me to search multiple programs, alliances, regions and routes fairly quickly and with a high degree of accuracy. My favorites (that I will be using during the challenge) are:
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- Seats.aero – probably the search tool that I use the most often as it allows me to search broad swathes of program-specific availability incredibly quickly
- Pointsyeah and Awardtool – great for drilling down on specific routes over a shorter window of dates
- MaxMyPoint – excellent for hotel availability, with a good mix of search filters (see: Tools for finding impossible hotel awards)
- MaxFHR – the best that I’ve found to quickly look at Amex Fine Hotels and Resorts availability, filterable by price range
Ways that I’ll be challenged during Flying by the Seat of our Points
There’s a few things that will keep me on my toes (literally) over the next 7-8 days. Here’s a couple that I’ll need to negotiate; one by birth, one by choice.
- Sleep: As Greg noted in his prep post, Nick is made for these sorts of trips. Not only doesn’t he need much sleep to begin with, he has the uncanny ability to almost instantly fall asleep the moment he sits down in a plane, train, car, boat or ox cart. Greg does need a good amount of sleep each night to avoid turning into The Frequent Pumpkin, but he shares Nick’s gift of being able to sleep when opportunity strikes (as you can see here). Unfortunately, I’m the exact opposite. I have an occupationally inconvenient inability to fall asleep in any sort of upright position regardless of how tired I am. I can even struggle to sleep for a decent amount of time in lie-flat seats. Because of this, I know I’ll probably be tired after a couple of days. The primary way that I plan to combat this is to exercise daily and, like Greg, I’ll have some sleep aids with me in case I need them on flights or while jet-lagged in hotels.
- Avios: Confession time. My Avios programs are a mess. This is most likely because, when I set each individual program up, I probably used slightly different info in the registrations. What this means now is that I can’t transfer between any programs except for British Airways and Qatar. I was going to fix it months ago, but there was that whole not preparing thing. So I left it broken and won’t be able to consolidate Avios for the challenge and will need to rely on separate transfers if I want to use any of the Avios programs.
Inventory (Points, Certificates, Credits, Lounge Access)
Last Updated: 6/3/24
I feel pretty good about where I’m at with my points and miles balances currently. I’ve got a good chunk in each transferable currency, as well as in all of the major hotel programs – which should come in handy when it comes time to book lodging.
Transferable points
- Amex: ~1.5M points
- ~$150 in airline fee credits
- 2 $200 Fine Hotels and Resorts credits
- Centurion Lounge access
- Bilt: ~2K points
- Capital One: ~510K points
- $300 in travel credit
- Priority Pass access with restaurants
- Capital One Lounge access
- Plaza Premium Lounge access
- Chase: ~150K points
- Citi: ~350K points
Airlines
- Air Canada Aeroplan: ~32K points
- Alaska Mileage Plan: ~1.7M miles
- MVP 100K / oneworld Emerald
- International oneworld Business/First Class lounge access
- 4 Alaska lounge passes
- 12 MVP® Gold Guest Upgrades
- 2 one way AA international upgrades
- ~$900 in travel wallet (from Amex incidental fee credits)
- MVP 100K / oneworld Emerald
- American Airlines AAdvantage: ~850K miles
- Avianca LifeMiles ~14K miles
- Avios
- ~64K with British Airways
- ~50K with Iberia
- ~2K with Qatar
- Delta: ~390K miles
- Etihad: ~4K miles
- Hawaiian: ~3K miles
- JetBlue: ~16K miles
- Lufthansa: ~80K miles
- Southwest: ~175K points
- United Airlines MileagePlus: ~57K miles
- Premier Silver status
- TravelBank: $126
- Virgin Atlantic: ~45k points
Hotels
- Choice Privileges: ~45K points
- Hilton: ~1.1M points
- Diamond status
- 2 free night certs
- Hyatt: ~2.1M points
- Globalist status
- 2 free night category 1-4 cert
- 3 suite upgrade awards
- IHG: ~680K points
- Platinum status
- Marriott: ~500K points
- Titanium status
- 3 85K free night certs
- 2 Nightly Upgrade Awards
- Wyndham Rewards: ~315K points
- Diamond Elite status
Car Rental Programs
- ~2,600 Enterprise points
- ~2,800 Hertz points
Join Team Tim (Subscribe to this Post)
When the challenge begins, I’ll be updating this post regularly. This will be my daily journal where I’ll document my plans, successes, and failures as I go along. I’ll also welcome help. Once we find out where I need to get to, you may have ideas that you’d like to share with me. Perhaps you’ll know a particularly great sweet-spot award to get me there. Or maybe you’ll know a great hotel deal in the destination city. Or maybe you’ll have other advice for the destination city: how to get around, where to eat, etc. If you’re interested in helping me, then commenting at the bottom of this post is how to do it. Also, by subscribing to this post’s comments, you’ll get emailed whenever someone (including me) adds a comment.
Each of the contestants will have a post like this one where everyone is welcome to participate by making suggestions in the comments. You can pick a single team to join (Team Greg, Team Nick, or Team Tim) or, you can click back and forth and help us all. Either way, we’re eager to hear from you!
The post Lifemiles might be the death of me (Tim’s Flying by the Seat of our Points Journal) appeared first on Frequent Miler. Frequent Miler may receive compensation from CHASE. American Express, Capital One, or other partners.